Terms of Service

Last updated: 15 January 2026

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and orbitrals Ltd ("orbitrals", "we", "us", or "our") regarding your use of our subscription commerce services, website, and related platforms. By accessing or using our services, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Company Information

orbitrals Ltd is a company incorporated in Ireland with company registration number 739206 and VAT number IE9S47261B. Our registered office is located at Patrick Street 18, Galway, H45 4221, Connacht, Ireland. You can contact us at contact@orbitrals.world or by telephone at +353 913249186.

Service Description

orbitrals operates a subscription commerce platform that provides curated product boxes and premium items across various categories including lifestyle, wellness, gourmet food, technology, books, and premium collections. Our services include subscription management, product curation, delivery logistics, and customer support. All services are subject to availability and may vary by region within the European Union.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and have the legal capacity to enter into contracts. You must provide accurate, current, and complete information during registration and maintain the accuracy of your account information.

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorised use of your account
  • You may not share your account with others or create multiple accounts
  • We reserve the right to suspend or terminate accounts that violate these Terms

Subscription Services

Our subscription services operate on recurring billing cycles (monthly, quarterly, or annually) as selected by you. By subscribing, you authorise us to charge your chosen payment method for the subscription fees.

Subscription Terms

  • Subscriptions automatically renew unless cancelled before the next billing cycle
  • Subscription fees are charged in advance for each billing period
  • You can modify, pause, or cancel your subscription through your account settings
  • Changes to subscription preferences may take effect from the next billing cycle
  • We reserve the right to modify subscription prices with 30 days' advance notice

Payment Terms

Payment for subscriptions and one-time purchases must be made using accepted payment methods. All prices are displayed in Euros (EUR) and include applicable VAT for EU customers.

Billing and Charges

  • Subscription fees are non-refundable except as required by law
  • Failed payments may result in suspension of services
  • You are responsible for all applicable taxes and fees
  • We may use third-party payment processors who have their own terms
  • Disputed charges must be reported within 60 days of the charge date

Delivery and Shipping

We deliver subscription boxes and products to addresses within the European Union. Delivery times and shipping costs vary by location and service level. Risk of loss and title to products pass to you upon delivery to the address you specify. You are responsible for providing accurate delivery information and ensuring someone is available to receive deliveries.

Returns and Cancellations

You have the right to cancel your subscription at any time. Cancellations take effect at the end of your current billing period. For product returns and refunds, the following terms apply:

  • You may return products within 14 days of delivery for a full refund
  • Products must be in original condition and packaging
  • Return shipping costs may apply unless the product is defective
  • Personalised or perishable products cannot be returned
  • Refunds are processed within 14 days of receiving returned items

User Obligations

When using our services, you agree to comply with all applicable laws and regulations. You must not use our services for any unlawful or prohibited purposes.

Prohibited Activities

  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Transmitting harmful or malicious code
  • Attempting to gain unauthorised access to our systems
  • Using our services for commercial resale without permission
  • Providing false or misleading information
  • Harassing or abusing our staff or other customers

Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, software, and design, are owned by orbitrals or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. The orbitrals name, logo, and all related marks are trademarks of orbitrals Ltd.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Limitation of Liability

To the fullest extent permitted by law, orbitrals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our services. Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Warranties and Disclaimers

We strive to provide high-quality products and services, but we make no warranties or representations about the accuracy, completeness, or suitability of our services. Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, except as required by law.

Indemnification

You agree to defend, indemnify, and hold harmless orbitrals, its officers, directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions. In such cases, we will make reasonable efforts to notify you and resume services as soon as practicable.

Modification of Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or through our website at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.

Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and closing your account. We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion. Upon termination, your right to use our services ceases immediately, and any outstanding amounts owed to us become immediately due and payable.

Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ireland. If you are a consumer residing in the European Union, you may also have rights under the consumer protection laws of your country of residence.

Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If you are unable to resolve a dispute through direct contact, you may seek resolution through alternative dispute resolution mechanisms available in your jurisdiction. EU consumers have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and orbitrals regarding your use of our services. These Terms supersede all prior or contemporaneous communications and proposals between you and us.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@orbitrals.world
  • Phone: +353 913249186
  • Post: orbitrals Ltd, Patrick Street 18, Galway, H45 4221, Connacht, Ireland
  • Business Hours: Monday - Friday, 9:00 - 18:00 (Irish Standard Time)